How to reach us when something is stuck.
What this is
The in-app path and email when a generate fails, a deploy does not land, or a tool does something you did not ask for.
When to reach us
- You cannot create a workspace or sign in
- A generate stops or comes back empty
- A version did not reach the people you selected
- A tool wrote to the model, missed objects, or did the wrong thing
- Copilot is on and not behaving
What you click
In the Conduit app, open the name menu at the bottom left and choose Help & feedback.
You can also email contact@getconduit.us.
What to send
- Your workspace name
- The host (Revit, AutoCAD, or ACC)
- What you described
- What you expected
- What happened
- The version, if you have one
Do not send tokens or files you should not share.
What happens next
We read it and reply. If you emailed, we reply from the same address.